front desk manager (NOC 60031)- STOKE MOTEL

Position: front desk manager 

Employer: STOKE MOTEL 

Job details

• Location: 1911 Fraser Drive suite Box 2340 Revelstoke, BCV0E 2S0
• Work location: On site
• Salary: $36.60 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment Full time
• Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend
• Starts as soon as possible
• Vacancies 1 vacancy
• Source Job Bank #3351678

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

 Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

1. Guest Services & Experience

• Ensure smooth check-in/check-out procedures.
• Handle guest complaints, concerns, and special requests with professionalism.
• Monitor guest satisfaction and respond to online reviews or feedback when necessary.
• Train front desk team to provide warm, efficient, and personalized service.

2. Staff Supervision

• Assist the General Manager with Hiring, training, and scheduling, and supervise front desk agents, and
• night auditors
• Assist the General Manager with performance reviews and coaching sessions.
• Create and manage shift schedules to ensure proper desk coverage.

3.Operational Oversight

• Oversee day-to-day front desk procedures (reservations, room assignments, billing, etc.).
• Ensure accuracy in guest folios, deposits, and payment transactions.
• Coordinate with housekeeping and maintenance to manage room status and readiness.
• Ensure the lobby and front desk area are clean, organized, and welcoming.

4. Financial & Administrative

• Monitor daily revenue, occupancy, and forecasting reports.
• Ensure cash handling procedures and financial controls are followed.
• Assist with budgeting and cost control in front office operations.
• Review and correct any discrepancies in night audit reports.

5. System & Policy Management

• Maintain knowledge and use of Property Management System (PMS) and point-of-sale systems.
• Ensure staff adherence to hotel policies, safety protocols, and brand standards.
• Implement and update SOPs for front office operations.

6. Interdepartmental Coordination

• Serve as a liaison between front office and other departments (housekeeping, maintenance, F&B, etc.).
• Communicate VIP arrivals, group bookings, and special events.
• Support event coordination when needed (e.g., room blocks, guest logistics).

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Team player

How to apply

By email

manager@revelstokebestwestern.com