Tim Hortons Supervisor – Full-Time | Edmonton, AB

This is an opportunity to join one of Canada’s most recognized and trusted brands. Tim Hortons is known nationwide for its commitment to exceptional customer service, community values, and a welcoming guest experience. As a Supervisor, you will play a key leadership role in supporting daily operations, managing team members, and maintaining high service standards across dine-in, drive-thru, takeout, and delivery channels.

Location

Unit #240 – 10111 104 Avenue, Edmonton, AB T5J 0J4
This is an in-person role.

Position Overview

The Supervisor is responsible for managing shift operations, ensuring product quality, and leading a team to deliver outstanding guest experiences. This role is ideal for individuals with leadership experience in the food service industry who are looking to advance their careers with a reputable national chain.

Key Responsibilities

• Lead and support team members during assigned shifts
• Deliver excellent customer service in all service channels
• Ensure food safety, quality, and company standards are met
• Handle guest feedback and resolve issues professionally
• Oversee shift objectives, inventory, and store procedures
• Motivate team members through positive leadership and communication
• Maintain a clean, safe, and efficient working environment

What We Offer

• Competitive wages
• Paid training and professional development
• Optional employee benefits
• Supportive team environment
• Performance-based incentives
• Scholarship opportunities
• Team events and celebrations
• Pathway support for individuals seeking Permanent Residency (PR)

What We Expect

• Strong customer service skills
• Previous supervisory or leadership experience (required)
• Ability to lead, motivate, and guide team members
• Positive, proactive, and “can-do” mindset
• Ability to work in a fast-paced environment
• Strong sense of urgency and responsibility
• Ability to manage guest interactions professionally

Premium Pay Available

Applicants with previous Tim Hortons experience will be offered a higher starting wage.

If you’re looking to grow your career with a leading Canadian employer that offers long-term stability, advancement opportunities, and immigration support, this Tim Hortons Supervisor role in Edmonton is an excellent opportunity.