guest service agent (NOC 64314)- Rocky Mountain House Best Western

Position: guest service agent 

Employer: Rocky Mountain House Best Western

Job details

• Location: 4407 41st Avenue Rocky Mountain House, ABT4T 1A5
• Work location: On site
• Salary: $17.50 hourly / 30 to 40 hours per week
• Terms of employment: Permanent employment Full time
• Early morning, Evening, Shift, Flexible hours, Morning, Night, On call, To be determined, Day, Weekend
• Starts as soon as possible
• Benefits: Health benefits
• Vacancies: 1 vacancy
• Source: Job Bank #3436261

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Will train

On site

 Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hotel, motel, resort

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Health benefits

• Dental plan
• Health care plan

How to apply

By email

61066@hotel.bestwestern.com