Sales Supervisor (NOC62010) – Ramada Prince George

Position: Sales Supervisor

Employer: Ramada Prince George

· Location: 444 George Street Prince George, BCV2L 1R6

· Work location: On site

· Salary 24.00 to 28.00 hourly (To be negotiated) / 35 to 40 hours per week

· Terms of employment: Permanent employment Full time

· Evening, Shift, Flexible hours, Morning, On call, To be determined, Day, Weekend, Overtime available

· Starts as soon as possible · Benefits: Health benefits

· vacancies1 vacancy

· Source Job Bank #3549886

Overview

Languages

English

Education

· Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Job Description – Essential Day to Day Duties & Responsibilities:

. Verifies that business booked is within hotel parameters.

· Closes the best opportunities based on market conditions and individual property needs.

· Executes operational aspects of business confirmed (e.g., generating proposal, writing contract, customer correspondence).

· Reviews and supports the work of the Sales Co-Ordinator to ensure accuracy in proposals, contracts, and client communications

· Assists Executive Team in planning of budgets and programs including advertising, public/media relations, database/direct marketing, sales promotions, event marketing, website, and collateral development.

· Works collaboratively with other departments (e.g., Room Division, Reservations and Front Office Team) to verify sales efforts are coordinated, complementary, and not duplicative.

· Acts as a liaison between the Sales Co-Ordinator and other departments to ensure seamless communication and execution of bookings.

· Performs creative, professional and effective site inspection tours to prospective clients.

· Effectively resolves guest issues that arise as a result of the sales process.

· Supports the resolution of escalated client or operational issues involving the Sales Co-Ordinator.

· Performs creative, professional and effective site inspection tours to prospective clients.

· Effectively resolves guest issues that arise as a result of the sales process.

· Transfers accurate, complete, and timely information to property in accordance with brand standards.

· Provides input for the weekly and monthly forecast.

· Assists in reviewing and validating sales reports and forecasts prepared by the Sales Co-Ordinator

· Understands and actively utilizes company marketing initiative/incentives to close on business.

· Effectively leverages other sales resources to achieve personal and team related revenue goals and comfortably entertains appropriate clients.

· Supports onboarding and training of new sales team members as required

· Possibility of business travel to represent professionally the hotel in the intent to convert and/or uncover sales leads.

· Implements an ongoing program for employee orientation, training and development.

· Ensures the Sales Coordinator is fully trained on systems, processes, and brand standards

· Ensures that quality services are rendered by the department in meeting guest needs and that guest relations are enhanced.

· Monitors service standards within the sales process and provides corrective guidance when necessary

· Follows company policies and procedures and is able to effectively communicate them to all staff and colleagues.

· Ensures adherence to company policies and procedures within the sales team

· Maintains a professional image at all times through appearance and dress.

· Maintains a healthy social workplace free from bullying or prejudice

· Promotes a positive, inclusive, and collaborative team environment

· Provides recommendations for personal and staff development and continuously works to maintain a progression plan for the department.

· Participates in performance evaluations and provides input on the development of the Sales Co-Ordinator

· Knowledgeable of hotel property, amenities, area attractions and transportation.

· Prepares for, attends and takes the appropriate actions for weekly/monthly and annual meetings as required by the Direct Report.

· Handles and responds in a timely manner to incoming corporate/group/catering/transient inquiries that are within predefined Sales parameters.

· Prospects for new business.

· Works with customers to align preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.

· Verifies that business is turned over properly and in a timely fashion for quality service delivery.

· Maintains customer loyalty by delivering service excellence throughout each customer experience.

· Build and strengthen relationships with existing and new customers to enable future/repeat bookings.

· Supervises the daily activities of the Sales Co-Ordinator, ensuring tasks are completed accurately, efficiently, and in alignment with departmental standards.

· Provides ongoing coaching, training, and performance feedback to the Sales Co-Ordinator to support professional development and operational effectiveness

· Assists in delegating sales tasks and prioritizing workload within the sales team to ensure deadlines and revenue goals are met

· Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning.

· Monitors team performance metrics and supports the achievement of individual and team sales targets.

· Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand) and how to feature benefits against them.

Knowledge/Skills/Abilities:

● Communicate with Supervisors, Peers or Subordinates

○ Providing information to Supervisors, Co-workers, and subordinates by telephone, in written form, e-mail, or in person.

● Evaluating Information to Determine Compliance with Standards

○ Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

● Coordination, Monitoring processes and surroundings

○ Coordinates team to maintain a well running department while monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.

● Judgment and decision making

○ Considering the relative costs and benefits of potential actions to choose the most appropriate one.

● Instructing

○ Ability to teach and coach others how to perform a task / action.

● Writing, Active Listening Skills, and Reading Comprehension

○ Communicating effectively in writing. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate. Understanding written sentences and paragraphs in work related documents.

● Oral Expression and Communication

○ The ability to communicate, listen and understand information and ideas through

○ Speaking so others will understand or through spoken words and sentences.

● Written Expression and Communication

○ The ability to communicate read and understand information and ideas through writing so others will understand.

● Computer skills

○ Proficient in Microsoft Office programs including word, excel, PowerPoint and email programs.

○ Good understanding of windows based operating systems for use of Opera PMS systems.

○ Good understanding of Sales Tracking software such as Delphi.

● Working Conditions:

○ Will be required to work nights, weekends and holidays based on hotel needs.

○ Will be required to work in a fast paced, stressful environment.

○ Will be required to be on call when away from work.

○ Will be required to work more than 8 hours in a day or 40 hours in a week depending on business demands.

Experience and specialization

Area of work experience

· Tourism

Additional information

Work conditions and physical capabilities

· Fast-paced environment

· Work under pressure

· Tight deadlines

· Manual dexterity

· Attention to detail

· Combination of sitting, standing, walking

· Walking

· Ability to distinguish between colours

· Sitting

· Standing for extended periods

· Bending, crouching, kneeling

Personal suitability

· Accurate

· Client focus

· Efficient interpersonal skills

· Excellent oral communication

· Flexibility

· Organized

· Reliability

· Team player

· Dependability

· Excellent written communication

· Initiative

· Judgement

· Ability to multitask

Benefits

Health benefits

· Health care plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

· Offers on-the-job training tailored to youth

Who can apply for this job?

You can apply if you are:

· a Canadian citizen

· a permanent resident of Canada

· a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply

Direct Apply

By Direct Apply

Additional ways to apply

By email aperdomo@hoteliers.ca

In person

444 George Street Prince George, BC V2L 1R6 Between 01:00 PM and 04:30 PM

What you must include in your application:

· Cover letter