Guest Service Co-Ordinator (NOC 62022) – Prestige Hudson Bay Lodge Smithers

Position: Guest Service Co-Ordinator (NOC 62022)

Employer details: Prestige Hudson Bay Lodge Smithers

Job details

· Location: 3251 Highway 16 East Smithers, BCV0J 2N0

· Work location on site

· Salary 25.00 hourly / 35 to 40 hours per week

· Terms of employment Permanent employment Full time

· Early morning, Evening, Shift, Morning, Night, On call, Day, Weekend

· Starts as soon as possible

· Benefits: Dental Plan

· 1 vacancy

Overview

Languages

English

Education

· Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

· Hotel, motel, resort

Responsibilities

Tasks

· Interact effectively with resort guests and co-workers to create a positive experience

· Monitor, respond, and process guests’ online feedback of hotel

· Handle guest registration and room assignments; accommodating special requests whenever possible in a timely manner

· Process group arrivals and departures

· Take, cancel, and change room reservations

· Answer all incoming phone calls in a professional manner

· Ensure privacy of guests

· Provide information on resort facilities and services with hours of operation

· Share general information on points of interest in the area and services in the community

· Process guest departures, calculate charges, and receive payment

· Understand basic accounting principles, including debit and credit transactions

· Complete the daily Front Desk duty sheet

· Provide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM, or Guest Services Supervisor)

· Assist with training of Guest Service Agents

· Oversee all reservations, groups, proposals, and revenue management tasks as directed by the General Manager

· Monitor procedures and processes to maximize of revenues and control of expenses

· Assist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collections

· Act as a concierge at front desk for VIP guests

· Complete other duties as assigned by the General Manager

Supervision

· Staff in various areas of responsibility

Additional information

Personal suitability

· Accurate

· Client focus

· Efficient interpersonal skills

· Excellent oral communication

· Excellent written communication

· Flexibility

· Initiative

· Interpersonal awareness

· Judgement

· Organized

· Team player

Benefits

Health benefits

· Dental plan

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

· Offers on-the-job training tailored to youth

· Offers mentorship, coaching and/or networking opportunities for youth

· Provides awareness training to employees to create a welcoming work environment for young people

Who can apply for this job?

You can apply if you are:

· a Canadian citizen

· a permanent resident of Canada

· a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

How to apply

In person

3251 Highway 16 East Smithers, BCV0J 2N0Between 10:00 AM and 04:00 PM

What you must include in your application:

· Answers to the following screening questions:

o Do you have experience working in this field?

What might be required by the employer later in the hiring process:

· References attesting experience

· Letter of recommendation